Frequently Asked Questions
Know Before You Go
How does Foxwoods HighFlyer compare to other ziplines?
HighFlyer is the only zipline in Connecticut, New York, Boston, or anywhere else in North America that lets you fly from the top of a 33-story hotel tower and lands you on the ground nearly a mile away. Our zipline was created for all ages, and weights, this means that no two flights are the same. The landing crew is trained to retrieve a guest anywhere that you stop. There’s no other experience like it!
What are your hours of operation at HighFlyer Zipline?
Please visit our Google business page for our current hours here.
All listed dates and times are subject to weather conditions.
What is the age limit on Foxwoods HighFlyer?
There’s no specific age limit for riders, but there is a weight restriction. To ride, individuals must weigh between 65 and 300 pounds.
What is the weight limit on Foxwoods HighFlyer?
To ride, individuals must weigh between 65 and 300 pounds.
How strict are the weight restrictions?
The weight limits are in place for safety and insurance reasons, and we cannot make any exceptions, even if it’s just one pound over or under the limit.
Does an adult have to accompany a child under 18?
For the zipline ride itself, there’s no requirement for an adult to accompany a child under 18. However, if the participant is under 18 years old, a parent or guardian must complete a waiver for them.
How many ziplines are there at Foxwoods HighFlyer?
4 lines, on 1 long zipline run.
I have a party of 4. Can we all go at once?
You all can be set up as a group, but you will not launch all at the same time. Lines 1 & 3 and 2 & 4 will be released.
How long is the process?
Give yourself 45 minutes to an hour. If you have scheduled a flight online, then give yourself 15 minutes to weigh in and get your flight pass. Next, you’ll meet at Base Camp at your scheduled flight time. You’ll be escorted to the Flight School to get your safety class and gear, and be escorted to the roof to FLY! The shuttle from the landing pad back to the casino takes place every 15 minutes.
What time should I arrive for my flight?
If you’ve scheduled a flight online, then arrive at the flight pass counter in Fox Tower garage rotunda for the weigh-in and to receive your flight pass 15 minutes before your scheduled flight time.
What should I wear?
As long as your body parts that are touching the harness are covered, whatever you feel comfortable to sit in. IE: no swimsuits, or shirtless zipliners. Strapless, flip-flop shoes, and anything in your pockets that can fall off, or out, will be placed in the “flybag,” and fly with you. No high-heels are allowed. Eyeglass straps must be worn to secure any eyewear worn. We sell these if you don’t have one!
Can I fall out of my harness?
No, as long as you follow safety procedures and instructions. The harness is connected at two points. You cannot go upside down or rotate anyway.
Do I have to hang on the whole time?
During the ride, it’s necessary to hold on with both hands. However, you don’t need to do anything else but sit and enjoy the flight – there’s no need to stop yourself or take any other action.
Can I bring a camera/selfie-stick/phone on the zipline?
No. We offer video and photo packages that you can purchase before your ride. Please be sure to buy them beforehand, as we won’t take any videos or pictures if you haven’t pre-purchased them.
Any item that could be a danger to people below will be put in a “flybag” and taken with you. This includes things like keys, cell phones, glasses without straps, and wallets. If you have a hands-free camera, such as a GoPro, you’re allowed to wear it while flying.
Do I have to climb stairs?
Yes. There are approximately 50 stairs you will have to climb to get to the take-off platform.
Can I go tandem/with someone?
No, the harness is only designed for one person. This is for the safety of the guests and the crew.
What if I have friends or family that want to watch me, but don’t want to zipline with me?
The viewing shuttle will take guests to the landing pad at the museum approximately every 15 minutes. When you head to Base Camp to start your flight, your family can head to the shuttle. Then you all can come back together. Please be advised not all shuttles are equipped to handle wheelchairs, if somebody in your party needs this assistance please let us know in advance.
Can I complete my waiver in advance?
You can complete the waiver before arriving to the ticket counter, to save time. Be advised ALL waivers must be completed, signed and dated on the day of your flight. If you complete the waiver on the wrong day (too early), you will be asked to sign a new one when arriving to the ticket counter.
Do you sell souvenir videos and photos?
Yes, we offer souvenir videos and photos of your flight. To get them, you must pre-purchase a video package, which also includes 10-15 still shots. Please keep in mind that we only take videos for those who have pre-purchased the package.
What if there is bad weather?
If you are unable to participate due to bad weather, then a voucher to return in the future will be supplied via email. You can easily reschedule with us. Your tickets will be valid until used, and you can reschedule as many times as need be.
What’s the cancellation policy?
No refunds will be given for cancellations within 24 hours, or if you do not show up for your zipline flight. If we can accommodate a reschedule for you, we will do so, but no guarantees. If you are “terror-stricken” at the launch point, and decide to back-out of the zipline flight, then no refund is given.
How do I get back to the casino?
A shuttle runs approximately every 15 minutes back to the Foxwoods Tower.
Can you hold my personal belongings while I zipline?
No, HighFlyer cannot hold personal belongings.
Is there a discount for groups?
Yes, groups of 10+ qualify for a discount. Call the office for more information. 860.312.3597